Kyota Genki M380 Massage Chair
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Kyota Standard Manufacturer’s Warranty
Kyota 4 Year U.S. Residential Limited Warranty
- Unlimited USA-based customer & technical support
- 4 Year structural framework warranty
- No-cost replacement on covered parts for 2 years
- Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year
Limited Warranty
Kyota Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.
Warranty Period
For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.
Any repairs needed during the 2 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.
Warranty Limitations and Exclusions
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
MassageChairPlanet.com Staff Approved
Guardian Platinum Plus Plan | 5 Years Parts & Labor Warranty Plus In-Home Service + Accidental Damage
MassageChairPlanet.com offers an optional 5-year extended warranty package that covers parts and labor for a full 5 years with included in-home service. Go above and beyond the manufacturer’s warranty to protect your investment. This is easily the best value when it comes to your warranty options.
| Genki M380 | Kenko M673 | Yosei M868 | |
|---|---|---|---|
| Model |  |
 |
 |
| Color Options | Black | Brown, Black | Brown, Black |
| Massage Track | L-Track | L-Track | L-Track |
| Massage Track Length | 43" | 49" | 30" |
| Space Saving | Yes, 2" Clearance | Yes, 4" Clearance | Yes |
| Intensity | Moderate | Moderate | Moderate |
| Back Roller Type | 2D | 3D/4D | 4D |
| Roller Width Adjustment | Yes | Yes | Yes |
| Adjustable Intensity | Yes | Yes | Yes |
| Adjustable Speed | Yes | Yes | Yes |
| Auto Pre-Programs | 11 | 9 | 12 |
| Manual Techniques | 6 | 6 | 6 |
| Zero Gravity | Yes | Yes, 3 Levels | Yes |
| Heat | Yes, Lumbar | Yes, Lumbar | Yes, Lumbar |
| Stretch Function | Yes | No | No |
| Foot Massage | Yes (rollers) | Yes (rollers) | Yes (rollers) |
| Calf Massage | Yes (airbags +rollers) | Yes (airbags) | Yes (airbags +rollers) |
| Hip/Waist Air Bag Massage | Yes (twist) | No | Yes (twist) |
| Upper Arm-Shoulder Massage | Yes (airbags) | Yes (airbags) | Yes (airbags) |
| Arm Massage | Yes (airbags) | Yes (airbags) | Yes (airbags) |
| Neck-Head Massage | Yes | Yes | Yes |
| Spot Massage | Yes | Yes | Yes |
| Deep Tissue | Yes | Yes | Yes |
| Body Scan | Yes | Yes | Yes |
| Inversion Therapy | No | No | No |
| Chromotherapy | Yes | No | Yes |
| Vibration | No | No | No |
| User Memory | Yes, Store up to 3 programs | No | Yes, Store up to 2 programs |
| Control With Mobile App | No | No | No |
| Timer | 10-20-30 Minutes | 10-20-30 Minutes | 10-20-30 Minutes |
| Pause Function | Yes | Yes | Yes |
| Leg Length Adjustment | Spring Loaded | Mechanical | Mechanical |
| Remote | Yes, Wired | Yes, Wired | Yes, Wired |
| Rocking Technology | No | No | No |
| Number of Airbags/Cells | 24/34 | 22/40 | 26/50 |
| Bluetooth Speakers | Yes | Yes | Yes |
| Suggested User Height | 4'18" — 6'5" | 4'10" — 6'4" | 5' — 6'6" |
| Max User Weight | 330 lbs | 300 lbs | 300 lbs |
| Dimensions Upright (L x W x H) | 46" x 30" x 57" | 54" x 31" x 48.5" | 60"x 33" x 45" |
| Dimensions Reclined (L x W x H) | 74" x 30" x 40" | 68" x 31" x 38" | 70" x 33" x 32" |
| Chair Weight | 185 lbs | 181lbs | 303.60lbs |
| Manufacturer Origin | China | China | China |
| Buy Now | Buy Now | Buy Now |
Kyota Genki M380 Massage Chair
The Kyota Genki M380 massage chair is a full-featured massage chair with a 360 degree, 4-node massage mechanism that travels from your neck to your glutes. With Intelligent Voice Command + Control, 11 Auto Programs and Chromotherapy Lights, the Genki has all of the key features to have a head-to-toe whole body massage in just minutes.
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- 2D Massage Mechanism
- 360 degree, 4-node Massage
- 43” L-Track
- Calf Oscillators
- Intelligent Voice Command + Control
- Lumbar Heat
- Total Sole Reflexology
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- One Touch Zero Gravity
- Slide Forward Space-Saving
- 11 Auto Programs + MyMassage Program memory
- Chromotherapy Lights
- Bluetooth Technology
- USB Charging Port
Quick Facts
Features
360 degree, 4-node Massage
The 4-node robot performs, kneading, tapping, kneading with tapping, shiatsu and knocking massage in an infinite (figure 8) sweeping motion.
Calf Oscillators
Soothe those tired calves. Usually found in chairs twice the price, the Genki M380 features kneading and oscillation motor that combines with air cell compression for the most comprehensive massage available.
Intelligent Voice Command + Control
This feature allows you to control your chair and massage experience hands-free by using one of the many voice commands. Such as "Stress Relief" "Change to point mode" or "Go a little down."
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Lumbar Heat
Heating modules located in the back of the chair provide a soothing sensation and help loosen your muscles.
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Total Sole Reflexology
Utilizes triple shiatsu rollers per foot along with the squeeze of air compression to provide reflexology relief throughout the body
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One Touch Zero Gravity
Zero gravity positioning elevates your knees above your heart, which allows the spine to decompress, provides a sense of weightlessness, and maximizes the effect of the massage rollers
Slide Forward Space-Saving
The M380 requires just 2" of wall clearance. No need to worry about what room or how you will arrange your chair, relax and feel the stress melt away as the Zero Wall Technology affords you the ability to place your chair with ease.
11 Auto Programs + MyMassage Program memory
Convenient and easy-to-use auto programs. Choose from Quick, Full Body, Rest & Relax, Recharge, Recovery, Stretch, Neck & Shoulders, Back Relief, Lower Body, Stress Relief, Renew, Athlete, and three memory massage programs.
Additional Features
Bluetooth Technology
The Genki M380 includes Bluetooth compatibility so you can play and enjoy your favorite music.
USB Charging Port
Built-in USB port for charging your devices. The USB charging port can be found on the left hand side of the seat opposite the remote cord.
Chromotherapy Lights
The Genki M380 features chromotherapy lights on each side. Chromotherapy uses the color spectrum to help balance one’s physical, emotional, spiritual, and mental energy.
