Inner Balance Wellness Ji Zero Wall Heated L Track Massage Chair
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Inner Balance Wellness Standard Manufacturer’s Warranty
STANDARD WARRANTY TERMS
Inner Balance Wellness products are backed by limited warranties against defects in materials and workmanship. For information related to your product, contact Customer Service via email us at service@ib-wellness.com.
Warranty coverage begins on the date the consumer purchases the product.
This warranty only applies to the original end user/ owner of the chair and is non-transferable.
Warranties are only valid within the United States & Canada, provided the product has been operated according to the enclosed instructions.
- 1 Year In-Home Service
- 2 Years Parts
- 5 Years Frame
Massage Chairs
- 1 Year In-Home Service
- 2 Years Parts
- 3 Years Frame
Zero Gravity Massage Chairs
*To be eligible for the hassle free replacement warranty the product must be in possession of original owner and have receipt or other valid proof of purchase.
NOT COVERED BY WARRANTY
Any loss or damage resulting from: improper installation, unauthorized repairs, alterations or modifications of original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instructions, transportation damage, abuse, misuse or environmental conditions, loss of use during repairs, and products purchased from unauthorized dealers.
All returns for issues other than the aforementioned are subject to a 20% restocking fee. Goods are required to be packaged in original unopened packaging and the user is responsible for the cost of the freight shipping the parcel back to us.
Damage incurred due to shipping and handling does not constitute a defect under this warranty.
REQUESTING WARRANTY SERVICES
All warranty service requires approval and authorization by Inner Balance Wellness. Consumers can contact the Inner Balance Wellness Customer Service department via email at service@ib-wellness.com.
Products require a Return Authorization number (RA) for any returns. Products received without a valid RA number will be refused. Inner Balance Wellness will not issue RA numbers for “Buyer’s Remorse” or freight damage for shipments to consumer, except for drop shipments direct from Inner Balance Wellness.
During the In-Home service and Parts warranty period, Inner Balance Wellness, at its sole discretion, will repair or replace any defective part within a reasonable length of time. If a particular part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Inner Balance Wellness may replace your product with the same or a similar product of equal value.
For In-Home Service, Inner Balance Wellness will arrange for all covered parts deemed necessary for repairs to be sent to the consumer. Once the parts are received by the consumer, they will be contacted by an authorized service provider to schedule repair of the product at the customer’s residence at no charge to the consumer. In- Home service is available within 150 miles of the nearest authorized Service Provider (mileage beyond 150 miles from an authorized service center is the responsibility of the consumer).
Any repairs needed during the Parts warranty coverage, Inner Balance Wellness will provide parts at no cost and contact information for a service provider in their area. The labor fees after the first year of ownership are the responsibility of the consumer as the labor warranty will have expired.
MassageChairPlanet.com Staff Approved
Guardian Platinum Plus Plan | 5 Years Parts & Labor Warranty Plus In-Home Service + Accidental Damage
MassageChairPlanet.com offers an optional 5-year extended warranty package that covers parts and labor for a full 5 years with included in-home service. Go above and beyond the manufacturer’s warranty to protect your investment. This is easily the best value when it comes to your warranty options.
Compare Top-Selling Inner Balance Wellness Massage Chairs
| Model | Jin | Jin 2.0 | Ji |
|---|---|---|---|
| Model |  |
 |
 |
| Color Options | Black, Espresso | Black, Espresso | Black, Espresso |
| Massage Track | L-Track | L-Track | L-Track |
| Massage Track Length | 50" | 51.25" | 50" |
| Space Saving | No, 14" Clearance | Yes, 2" Clearance | Yes |
| Back Roller Type | 2D | 2D | 2D |
| Roller Width Adjustment | Yes | Yes | Yes |
| Adjustable Intensity | Yes | Yes | Yes |
| Adjustable Speed | Yes | Yes | Yes |
| Auto Pre-Programs | 9 | 6 | 6 |
| Manual Techniques | 5 | 5 | 5 |
| Zero Gravity | Yes, 3-Stage | Yes, 2 Stage | Yes, 3 Stage |
| Heat | Yes (Claves/Arms/Back) | Yes (Lumbar) | Yes (Lumbar/Calves) |
| Stretch Function | Yes | Yes | Yes |
| Foot Massage | Yes (rollers + airbags) | Yes (rollers + airbags) | Yes (rollers + airbags) |
| Calf Massage | Yes (rollers + airbags) | Yes (airbags) | Yes (airbags) |
| Hip/Waist Air Bag Massage | Yes (airbags) | Yes (airbags) | Yes (airbags) |
| Upper Arm-Shoulder Massage | Yes (airbags) | Yes (airbags) | Yes (airbags) |
| Arm Massage | Yes (airbags) | Yes (airbags) | Yes (airbags) |
| Neck-Head Massage | Yes | Yes | Yes |
| Spot Massage | Yes | Yes | Yes |
| Deep Tissue | No | Yes | Yes |
| Body Scan | Yes | Yes | Yes |
| Inversion Therapy | No | No | No |
| Chromotherapy | No | No | No |
| Vibration | No | No | No |
| User Memory | No | No | No |
| Control With Mobile App | No | No | No |
| Timer | 5-10-15-20-25-30 min | 5-10-15-20-25-30 min | 5-10-15-20-25-30 min |
| Pause Function | Yes | Yes | Yes |
| Leg Length Adjustment | Spring Loaded | Spring Loaded | Spring Loaded |
| Remote | Yes, Wired | Yes, Wired | Yes, Wired |
| Rocking Technology | No | No | No |
| Number of Airbags | 42 | 20 | 22 |
| Bluetooth Speakers | No | Yes | No |
| Suggested User Height | 5'0"-6'5" | 5'0"-6'5" | 5'0"-6'5" |
| Max User Weight | 300 lbs | 300 lbs | 300 lbs |
| Dimensions Upright (L x W x H) | 54.75" x 32" x 49" | 60.25" x 29.5" x 44" | 57" x 31.5" x 46" |
| Dimensions Reclined (L x W x H) | 67.75" x 32" x 42.25" | 68.5" x 28.5" x 35.5" | |
| Chair Weight | 212l bs | 246 lbs | 198.5 lbs |
| Manufacturer Origin | China | China | China |
| Buy Now | Buy Now | Buy Now |
Inner Balance Wellness Ji Massage Chair
The Inner Balance Wellness Ji Massage chair is loaded with features you are going to appreciate with foot rollers that will gently massage the bottoms of your feet while you recline back in zero gravity. Get ready for a relaxing full body massage experience. Enjoy a relaxing back massage through the Ji’s SL Track roller system that travels from your neck down to your glutes. The warming heat paired with full body compression will let you relax and and you will feel a days worth of tension melt away. he Ji chair comes fully assembled and hassle free, letting you enjoy your massage chair without any hassle.
Features
- L-Track Massage
- Zero Gravity
- Foot Roller
- Heat
- Air Compression Massage
- Space Saving Technology
- Fingertip Controls